eCommerce Retention
What percentage of your customers buy a second time? If you do not know the number, that is the problem.
You are spending thousands every month acquiring new customers. Meta ads, Google ads, influencers, SEO — all driving first-time purchases. But what happens after that first order? For most stores, the answer is: nothing. Maybe an occasional email blast. Maybe a discount code around the holidays. No structured system for turning one-time buyers into repeat customers.
Meanwhile, the data is clear. Repeat customers spend 67% more per order than new buyers. Retaining an existing customer costs 5-7x less than acquiring a new one. And brands with a 40%+ repeat purchase rate are the ones that survive when ad costs spike or algorithms change.
We help eCommerce brands build retention systems. Post-purchase flows that drive the second order. Loyalty programs that reward the right behaviors. Win-back campaigns that re-engage lapsed buyers before they forget about you. VIP treatment for your top 10% that keeps them spending. This is not about blasting everyone with the same discount code. It is about systematic retention that compounds over time.
67%
More Spent by Repeat Buyers
150+
Brands Served
Gold
Klaviyo Partner
$23M+
Revenue Driven
Sound familiar?
- Repeat purchase rate under 25% and you have no system to improve it
- Post-purchase experience is a shipping confirmation and then silence
- No loyalty or rewards program incentivizing repeat behavior
- Win-back campaigns do not exist or just send the same 10% off code to everyone
- VIP customers get the same treatment as someone who bought once and returned it
You do not have a revenue problem. You have a retention problem. And every customer who never comes back is acquisition spend wasted.
What we do for Global brands
Post-purchase flow optimization
The sequence between first purchase and second order is where retention is won or lost. We build flows that educate, build affinity, and drive repurchase at the right interval for your product.
Loyalty and rewards programs
Points systems, tiered VIP programs, and referral incentives designed around the behaviors that actually increase LTV — not just giving discounts to people who would buy anyway.
Win-back systems
Automated campaigns that identify at-risk customers before they lapse completely and re-engage them with the right offer at the right moment. Recovers 15-25% of would-be churners.
VIP customer strategy
Your top 10% of customers drive 40-50% of revenue. We build VIP experiences — early access, exclusive products, personal outreach — that keep them spending and advocating.
How we work
Retention audit
We analyze your repeat purchase rate, customer lifecycle data, cohort behavior, and existing retention touchpoints. You get a clear picture of where customers are falling off.
Retention strategy
Custom retention roadmap based on your product repurchase cycle, customer segments, and revenue goals. Prioritized by impact and implementation speed.
Build and launch
Post-purchase flows, loyalty programs, win-back automations, and VIP systems built and live within 45-60 days.
Measure and optimize
Monthly cohort analysis, repeat purchase rate tracking, and system refinement. Retention compounds — each month the system runs, results improve.
Why Global brands trust us
As a Klaviyo Gold Partner, we have built retention systems for 150+ eCommerce brands. Average result: 35% improvement in repeat purchase rate within 90 days and measurable LTV increases across all customer cohorts.
Questions our best clients asked first
Your best customer already bought from you. Now keep them.
Book a free retention audit. We will analyze your repeat purchase rate, identify where customers are falling off, and outline a system to bring them back.
Pick a Time15 minutes. No pitch deck. Just your data and our honest take.
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