Klaviyo SMS Marketing
Most brands treat SMS like a spam cannon. That's why it doesn't work for them.
Most brands blast their entire SMS list with the same discount code and wonder why unsubscribe rates spike. SMS isn't email with fewer characters. It's a direct line to your customer's pocket. And if you abuse it, they'll cut you off permanently.
The brands winning with SMS send targeted messages to segmented audiences at moments that matter: abandoned carts, back-in-stock alerts, VIP early access, shipping updates. They use 2-way conversations to answer questions and close sales in real time. And they do all of it inside Klaviyo, where SMS and email work together instead of stepping on each other's toes.
We build Klaviyo SMS programs that respect your customer's attention. Every message has a clear purpose. Every campaign targets the right segment. And every flow is timed to hit when the customer is most likely to act. You stay TCPA compliant, and we watch unsubscribe rate so the list stays healthy.
150+
Clients
$70M+
Revenue
$23M+
Ad Spend
Klaviyo Gold Partner
Partner
Why Klaviyo matters for eCommerce
Klaviyo's SMS channel is the most underused revenue driver in eCommerce. Texts get read when email sits unopened. The real power is how Klaviyo unifies SMS and email into a single customer timeline, so you can coordinate messaging across both channels without over-sending or creating a disjointed experience.
What we do on Klaviyo
SMS flow architecture
Automated SMS messages triggered by real customer behavior: abandoned carts, browse abandonment, post-purchase follow-ups, and win-back sequences. Each flow is coordinated with your email flows so customers get the right message on the right channel.
Campaign SMS strategy
Flash sales, product launches, VIP early access, and seasonal promotions sent to carefully segmented audiences. We plan send frequency to maximize revenue without burning out your list.
2-way SMS conversations
Turn SMS into a sales channel, not a broadcast-only tool. We set up conversational flows that let customers ask questions, get product recommendations, and complete purchases, all within the text thread.
TCPA compliance and list building
Proper opt-in collection through pop-ups, checkout flows, and landing pages. We handle consent management, quiet hours, and all the legal requirements so you don't get hit with compliance issues.
SMS and email coordination
Smart channel logic that decides whether a customer gets an SMS, an email, or both. No double-sending. No conflicting messages. Just the right touchpoint at the right moment based on engagement history and preferences.
Why GOSH Digital for Klaviyo
We've been building Klaviyo SMS programs since the feature launched, and we've made every mistake so you don't repeat them. We know which message types drive revenue and which ones just burn your list. We know the send frequency sweet spot for eCommerce, and it's lower than most teams think. And we know how to coordinate SMS with your email program so the two channels support each other instead of competing.
As a Klaviyo Gold Partner, we get early access to new SMS features, direct support from the Klaviyo team, and insights from across the platform's user base. That means your SMS program benefits from patterns from live accounts, not only your own data.
Honest answers to
common questions
Find out what SMS revenue you're leaving on the table
We'll audit your current Klaviyo SMS setup, or help you plan one from scratch. You'll get a clear picture of the revenue opportunity, a compliance review, and a prioritized roadmap you can act on.
Pick a Time30 minutes. No pitch deck. Just your data and our honest take.
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